Introduction to Digital Banking

Course Objectives

This course aims to provide learners with a comprehensive understanding of digital banking, tracing its evolution from traditional methods to modern, technology-driven platforms. Participants will gain insights into the key features that define digital banking services, such as mobile banking, digital payments, and AI-driven customer support. The course will highlight the various benefits digital banking offers in terms of convenience, accessibility, and financial inclusion. Additionally, it will explore the challenges and risks associated with the digital banking ecosystem, including cybersecurity and data privacy concerns. Lastly, the course will equip learners with an understanding of emerging technologies such as AI, Blockchain, and Big Data, and how they are shaping the future of banking.

Pedagogy:

• Interactive lectures with real-world digital banking case studies
• Demonstrations of digital banking platforms and tools
• Group discussions on cybersecurity and user trust in digital banking
• Quizzes and knowledge checks after each module
• Scenario-based learning for risk management and fraud prevention
• Videos and presentations on AI, Blockchain, and Fintech trends

Programme Highlights:

1. Understand the transformation of banking through digital platforms
2. Explore the functionality of digital payments such as UPI, NEFT, and IMPS
3. Analyze the benefits and challenges of adopting digital banking solutions
4. Learn about cybersecurity threats and how banks mitigate digital fraud
5. Discover future trends including Neo Banks, AI, and Fintech innovations
6. Focus on financial inclusion and user experience in the digital era